Entering the 21st Century
Beginning Monday, November 2, 2009
Our telephones will be answered by an Automated Attendant
A menu system from which you can select several options
Why?
This system will permit our front-desk personnel to devote more time to helping you in person
When you check in
When you check out
If you have questions about charges or billing
This system will permit our personnel to devote more time to helping you on the phone
It will make it easier for you to reach the right person by phone
How does it work?
Dial our usual office phone number: 614-876-9558
Select one of these options:
Appointment-related questions
such as?
To leave a message for your doctor or physician assistant
for example?
Business-related questions
like?
Anything else
including?
But I hate pressing those buttons!
If you press 4, you will get a real person to talk to
More Details:
Appointment-related questions
I need to make an appointment
I need to change an appointment
I can't recall when my appointment is
Messages for your provider
I have a health problem
I have a medical question
I need a prescription refill
I have a question about scheduling a consultation
I have a question about a test (scheduling, result)
Business questions
I have a question about my bill
I have a question about insurance coverage
Other issues
I want to talk directly to a person first
I am calling from a doctor's office
And please tell us how you like the system and how we can improve it!
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